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Nourish Integration

This article will explain what the Nourish integration is, how to set it up and what information is shared between systems.

Connect Nourish to Altra

This guide explains:

  • What the Nourish and Altra integration does

  • What information is shared

  • How to connect the two systems

  • How to transfer information manually

  • How to invite relatives, friends and staff

  • How Altra activity information appears in Nourish

What is Nourish?

Nourish is a digital care management system used by care teams in the UK and overseas.

It provides tools for recording care, completing assessments, viewing timelines and managing information about the people receiving support.

By connecting Nourish to Altra, your organisation can share important information between the two systems automatically. This reduces duplicate data entry and helps keep information consistent.

What does the integration do?

Once the integration is switched on, Nourish and Altra can share the following information.

People you support

Basic profile information is transferred from Nourish to Altra.

Nourish remains the main system for managing this information. When supported-person details are updated in Nourish, the changes are sent to Altra during the next sync.

Activities

Activities recorded in Altra are added to the supported person’s timeline in Nourish.

This can include:

  • The activity name and description

  • Where the activity took place

  • Whether the person took part

  • Whether the person declined

  • The activity rating

  • Any comments added by the staff member

  • The name of the person who completed the record

Relatives and friends

Details for relatives or friends can be sent from Nourish to Altra.

After you review and approve the contact in Altra, they will receive an invitation to create an Altra Family account.

Staff members

Staff profiles can be transferred from Nourish to Altra.

You can review each staff member, choose their Altra permissions and approve their account before access is given.

Before you begin

You will need:

  • Access to both Nourish and Altra

  • Super Manager access in Altra

  • Superuser access in Nourish

If your organisation does not yet have an Altra account, contact your Nourish Customer Success Manager.

It is also helpful to have both Nourish and Altra open at the same time, as you will need to copy a code from Altra and paste it into Nourish.

How do I switch on the integration?

Before you start, you need access to both Altra and Nourish, please contact your Nourish customer success manager if you’re interested in purchasing Altra and you don’t already have an account.

  1. Within Altra, go to Org Settings

  2. Go to the Integration tab, then you will see a ‘Nourish Integration Token’ (you need to be a super manager to see this area)

  3. Tick the box to ‘Sync with Nourish’ and ‘Save changes’

  4. An integration token will appear in the box, this is what you need for the next steps:

  5. Go to Nourish and navigate to Administration > Extensions (you will need to be a superuser to do this).

  6. On the Extensions page, find 'Altra’ Extension, and click the arrow to expand the drop down.

  7. You will see all the locations in your service listed. Select the toggle to activate the integration for the relevant locations in your service.

  8. Review and accept the Terms and Conditions, and click continue:

  9. Then paste the token from Altra into the token box and press confirm:

  10. The integration should now show as on for each of the relevant locations:

11. Make sure you edit the interaction visibility of Altra Account Creation and Altra Activity to give access to your teams:

How often will profile information sync from Nourish to Altra?

Once the integration is set up as above, resident profile information will automatically be transferred from Nourish to Altra once a day at approximately 1am each morning.

We recommend running the first transfer manually by clicking "start sync" on the Org Settings page in Altra.

Manually transfer resident profile information from Nourish to Altra

Once you have switched on the integration you can run a manual transfer of person supported information.

  1. In Altra, go to Org settings

  2. On the website tab, scroll down to the Nourish Integration Token

  3. Now the integration has been activated in Nourish, a ‘Start Sync’ button will appear. Click the ‘Start Sync’ button to transfer resident profile information from Nourish to Altra.

This sync can be run at any time to update people supported in Altra, but they will automatically be updated once a day (at approximately 1am) each day anyway.

Adding relative details on Altra or Nourish

Invite Relatives or Friends to Altra from Circle of Care (Nourish)

You can invite relatives or friends to join Altra by syncing Circle of Care information from Nourish.

  1. Go to Org Settings in Altra and click View Pending Relatives.

  2. Select the Pending Nourish Relatives tab.

  3. Click the Sync Relatives button to pull in all available Circle of Care contacts.

A table will appear showing the synced contacts. For each contact, you can:

  • Approve or reject them

  • Set their status as a Primary or Non-Primary relative

  • Choose their relationship to the person supported

After reviewing and updating the table, click Apply Selected Statuses.

Once this is done, approved relatives will receive an email from [email protected] with the subject line: You have been invited to Altra Family, our private social channel. They can follow the link in the email to create an account and view updates related to their loved one.

If a contact is rejected, they will be listed under Rejected Nourish Relatives and can be added later if needed.

Manually invite Relatives or Friends

Relatives details can be added on Altra as normal, or by using the Altra Account Creation task on Nourish.

This interaction contains the following fields:

  • Relative’s name – add the name of the relative or friend

  • Relative's email address – add the email address of the relative or friend

  • Relative’s relationship – add the relationship of the relative or friend to the person supported

This will trigger the information to be sent to Altra and the relative will receive the invitation to join Altra.

Adding activity participation details on Altra, sent to Nourish

Activities completed within Altra will be shared to the timeline of the person supported in Nourish, including if someone declines to take part and how the activity was rated.

Information that is included in the activity and will be visible in Nourish:

  • Activity name – the name of the activity

  • Details - a description of the activity

  • Location – the location the activity took place

  • Did person supported take part? - yes or no, if the person took part

  • Rating (1=negative – 5 = positive) - how the activity was rated

  • Comment – a note about the activity

  • Completed by – who completed the activity

Adding Manager or Staff users from Nourish to Altra

Manager and Staff profiles on Nourish can be sent to Altra to create their login and access details for Altra.

  1. In Altra, go to the Staff list. Click "pending staff" tab.

  2. Click "Start sync".

  3. The user list from Nourish will be populated in the pending staff table. From here you can bulk edit staff permissions. To approve staff, select the staff users from the list in question, add the correct staff permissions and click "approve selected".

  4. To reject staff, select staff users and click "reject selected". Rejected staff will move to the rejected staff tab and can be added to Altra at a later date if needed.

  5. Approved staff will receive an email to activate their user account on Altra.

What data is passed from Nourish to Altra about each supported person?

The name, date of birth, their status and a unique identifier is passed from Nourish to Altra for each person.

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