About Nourish
Nourish is the leading provider of digital care management software in the UK. Nourish was one of the first digital social care record suppliers to be recognised as an NHS Assured Supplier at launch and is accredited by PRSB as a Quality Partner. The easy to use technology provides care teams with person centred tools, timelines, assessments and more to drive outstanding care and improve outcomes for those with support needs. Nourish helps support more than 385,000 people with 235,000 carers using its technology everyday in the UK and overseas within residential homes, nursing homes, learning disability services, mental health services, homecare and other care settings.
How will the integration with Altra work?
By activating the Altra integration in Nourish you will be able to maximise efficiency and consistency of data between the two platforms and have the latest activity information easily available to your teams at the point of care.
The following information will be shared between systems:
The profiles of people supported will be automatically shared from Nourish into Altra so there is one "source of truth" for your organisation
Activities completed within Altra will be shared to the timeline of the person supported in Nourish, including if someone declines to take part and how the activity was rated
Within Nourish, you can add details of a relative or friend that should be given access to Altra for a supported person, this will automatically be shared with Altra and an account created
Staff profiles on Nourish can be sent to Altra to create their login and access details to Altra
This information sharing improves efficiency for your organisation, allowing you to maintain a single "source of truth" for your most important information.
How do I switch on the integration?
Before you start, you need access to both Altra and Nourish, please contact your Nourish customer success manager if you’re interested in purchasing Altra and you don’t already have an account.
Within Altra, go to Org Settings
On the website tab, scroll down to ‘Nourish Integration Token’ (you need to be a super manager to see this area)
Tick the box to ‘Sync with Nourish’ and ‘Save changes’
An integration token will appear in the box, this is what you need for the next steps:
Go to Nourish and navigate to Administration > Extensions (you will need to be a superuser to do this).
On the Extensions page, find 'Altra’ Extension, and click the arrow to expand the drop down.
You will see all the locations in your service listed. Select the toggle to activate the integration for the relevant locations in your service.
Review and accept the Terms and Conditions, and click continue:
Then paste the token from Altra into the token box and press confirm:
The integration should now show as on for each of the relevant locations:
How often will profile information sync from Nourish to Altra?
Once the integration is set up as above, resident profile information will automatically be transferred from Nourish to Altra once a day at approximately 1am each morning.
We recommend running the first transfer manually by clicking "start sync" on the Org Settings page in Altra.
Manually transfer resident profile information from Nourish to Altra
Once you have switched on the integration you can run a manual transfer of person supported information.
In Altra, go to Org settings
On the website tab, scroll down to the Nourish Integration Token
Now the integration has been activated in Nourish, a ‘Start Sync’ button will appear. Click the ‘Start Sync’ button to transfer resident profile information from Nourish to Altra.
This sync can be run at any time to update people supported in Altra, but they will automatically be updated once a day (at approximately 1am) each day anyway.
Adding relative details on Altra or Nourish
Relatives details can be added on Altra as normal, or by using the Altra Account Creation task on Nourish.
This interaction contains the following fields:
Relative’s name – add the name of the relative or friend
Relative's email address – add the email address of the relative or friend
Relative’s relationship – add the relationship of the relative or friend to the person supported
This will trigger the information to be sent to Altra and the relative will receive the invitation to join Altra.
Adding activity participation details on Altra, sent to Nourish
Activities completed within Altra will be shared to the timeline of the person supported in Nourish, including if someone declines to take part and how the activity was rated.
Information that is included in the activity and will be visible in Nourish:
Activity name – the name of the activity
Details - a description of the activity
Location – the location the activity took place
Did person supported take part? - yes or no, if the person took part
Rating (1=negative – 5 = positive) - how the activity was rated
Comment – a note about the activity
Completed by – who completed the activity
Adding Manager or Staff users from Nourish to Altra
Manager and Staff profiles on Nourish can be sent to Altra to create their login and access details for Altra.
In Altra, go to the Staff list. Click "pending staff" tab.
Click "Start sync".
The user list from Nourish will be populated in the pending staff table. From here you can bulk edit staff permissions. To approve staff, select the staff users from the list in question, add the correct staff permissions and click "approve selected".
To reject staff, select staff users and click "reject selected". Rejected staff will move to the rejected staff tab and can be added to Altra at a later date if needed.
Approved staff will receive an email to activate their user account on Altra.
What data is passed from Nourish to Altra about each supported person?
The name, date of birth, their status and a unique identifier is passed from Nourish to Altra for each person.