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The Facility Newsletter

Design a newsletter for the whole home, page by page — a cover, your own text and photos, and content pulled from recent posts — then publish it to families, share it in the feed, or download it as a PDF.

WHO CAN USE IT

Managers and group users can create, edit, publish and delete newsletters.

Staff can do the same when the Facility newsletter permission is switched on in their staff profile. Without it, they can only read published newsletters.

Relatives and residents only see published newsletters, and only those created after the resident joined the home.

WHAT'S NEW

You now lay out the pages yourself. Each page is an A4 sheet: add rows, choose how many columns each row has, and fill the columns with text, photos or content from a post.

No more automatic birthdays section. If you want one, add a text block for it.

Older newsletters stay where they are. Newsletters made with the previous builder are still listed on the same page and can still be opened and edited. New newsletters always use the new editor.

CREATING A FACILITY NEWSLETTER

  1. Go to the Facility newsletter tab and click Create newsletter.

2. Enter a Newsletter title. You can also add an Introduction and a Cover image. Both are optional and can be changed later.

3. Click Continue. The editor opens with your cover page and a first page holding one full-width row.

The newsletter uses your group's background image if one is set up. Otherwise, it's white.

BUILDING YOUR PAGES

The page you're working on is shown in the middle. The Pages panel on the side lists the cover and every page.

Pages. Click Add page to add a page with one full-width row. On any page, use Duplicate page or Delete page. At least one page must remain.

Rows and columns. A row splits the page into columns, and you can stack as many rows as you like. Click Add row and choose 1, 2, 3 or 4 equal columns, or a wide and a narrow column (1:2, 2:1, 1:3, 3:1). On a row, use Change columns, Move row up, Move row down or Delete row. If you switch to fewer columns, nothing is deleted: the blocks move into the last column.

Blocks. Each column holds blocks. Click Add module in a column and choose Text, Photo or From a post. Hover over a block to see its bar: Move up, Move down, drag to move it somewhere else, or Delete block.

Text. Click a text block and start typing. While you write, a small toolbar above the block offers bold, lists, links and the other usual options. The cover title and introduction are edited the same way, directly on the cover.

Photos. Drop a photo on a photo block, or click the block to choose one (JPG, PNG or WEBP, up to 12 MB). The photo bar offers:

  • Replace photo — swap in a different image.

  • Width on the page — a slider to make the photo narrower.

  • Alignment — move a narrower photo to the left, centre or right.

  • Crop — drag the corners to choose what to keep. Your original photo is kept, and cropping creates a new one.

  • Fill the column — the photo takes up the whole column. This only works when the photo is alone in its column.

Content from a post. Choose From a post, or click Insert from a post, to bring in a recent post. Search by its text, tick the photos you want to keep, edit the text for the newsletter, then click Insert into page. The content is copied, not linked, so later edits to the original post never change a newsletter you've already sent.

The cover. Click the cover photo area to add or replace the cover photo. It has the same width, alignment and crop options as any other photo, and fills the space the title and introduction leave free. If the introduction is too long for the cover, the editor lets you know. Shorten the introduction or make the photo smaller.

Backgrounds. Click Customize background, choose a Colour or a Background image, then apply it to This page or the Entire newsletter. Reset goes back to your group's background.

Zoom. Use Fit to window to see a whole page, or Actual size · 100% to see detail. When you click into a text block, the editor switches to 100% automatically and switches back when you're done.

Keeping everything on the page. A page can only hold what fits on an A4 sheet. When a row no longer fits, it moves to the next page automatically and a short message tells you where it went. If a single row is taller than a page, the editor offers Make it fit or Split here. Split here keeps what fits and moves the rest into a new row.

Screen size. Editing needs a laptop or desktop screen, and a narrow window shows a message instead of the editor. Reading a newsletter and downloading the PDF work on any screen.

SAVING, PUBLISHING AND SHARING

The buttons at the top of the editor change depending on the newsletter's status.

For a draft:

  • Save draft — keeps your work, visible only to managers and permitted staff.

  • Publish — families and staff can open it from the Facility newsletter tab. Publishing alone doesn't send a notification.

  • Publish and add as a post — publishes it and shares it in the feed at the same time.

For a published newsletter:

  • Save — saves your changes, and the newsletter stays published.

  • Unpublish — turns it back into a draft. If it was shared as a post, the card in the feed says the newsletter is unavailable until you publish it again.

  • Add as a post, or Share again if it was already shared.

The publish date is shown to families on the newsletter.

Adding the newsletter as a post.

  1. Choose the residents whose families should receive it. You can filter by department or select everyone.

  2. Choose the post options: Send this message to primary relatives only, Hide comments from other relatives, Disable comments from relatives on this post.

  3. Confirm. If the newsletter is still a draft, it's published at the same time.

The chosen residents' families see a card in their feed with the cover, the title and a Read button, and they get the usual new-post notification. If a staff member without permission to publish posts shares a newsletter, the post waits for a manager's approval, like any other post.

PDF. Click Export to PDF in the editor, or Download PDF on the newsletter page. The PDF has one A4 page for each editor page, with the cover first, ready to print or email. After you edit the newsletter, the next download is built from the new version.

READING A NEWSLETTER

Families and staff open a published newsletter from the Facility newsletter tab, or with the Read button on its card in the feed. It's shown as one continuous column, with a Download PDF button at the top.

MANAGING EXISTING NEWSLETTERS

The Facility newsletter page lists every newsletter, including ones made with the previous builder. Each shows its status (Draft or Published), who created it and when it was last edited.

  • Show — opens the newsletter as families see it.

  • Edit — opens the editor.

  • Duplicate — makes a full copy with the pages, photos, text and background. Give the copy a name; it starts as a draft. This is handy for a monthly newsletter that keeps the same layout.

  • Delete — asks you to confirm first. If the newsletter was shared as a post, its card stays in the feed and says the newsletter is no longer available.

Tips.

  • Start from last month's newsletter with Duplicate, then replace the content.

  • Photos up to 12 MB are accepted, but smaller photos upload faster and keep the PDF lighter.

  • Before publishing, use Fit to window to check each page, and Show to see it as a family member would.

  • Only one person should edit a newsletter at a time. If someone else saves it while you're editing, the editor asks you to reload the page before you can save.

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