Skip to main content

Concierge

Concierge lets families and your team book paid or complimentary extra services for a resident — from a hairdresser visit to a day trip — directly through Altra.

ADDING A NEW CONCIERGE ITEM

Every item needs: Name, Provider, Provider email (optional), Price (0 if free — multiple products allowed), Payment type, Concierge filters, and a Description.

Choose one of four subscription types:

  1. One-off — a specific-date event (a zoo trip).

  2. Permanent — an always-available service (florist deliveries).

  3. Subscription — a recurring service (a standing hairdresser appointment).

  4. Embedded — loads a vendor’s own website directly inside Altra, using an iframe (a window that shows the vendor’s page as if it were part of the app). Use this for a service that already has its own ordering or booking website — a florist like Interflora, for example — so families can order or book straight from the vendor without leaving Altra, and without your team having to recreate that vendor’s catalogue or checkout inside Altra itself.

Once the above info is added you will then select one of the three subscription types.

ADDING ONE-OFF ITEM TYPE

To add a one-off item you will be presented with the following options:

· Date and time

· This event is for relatives (lets a family book for multiple people)

· Limit number of bookings (optional)

· Notice period

· Cancellation period

· Preview image.

ADDING A PERMANENT ITEM TYPE

To add a permanent item you will be presented with the following options:

· Schedule (day(s) of the week)

· This event is for relatives

· First/Last day (optional)

· Max display days

· Notice period

· Cancellation period.

ADDING A SUBSCRIPTION ITEM TYPE

To add a subscription item you will be presented with the following options:

· Schedule (daily/weekly/biweekly/monthly, with day selection)

· First/Last day (optional)

· Max display days · Limit number of bookings (optional)

· Notice period

· Cancellation period.

ADDING AN EMBEDDED ITEM TYPE

To add an embedded item you will be presented with the following options:

· The Name

· Provider

· Concierge Filters
· The vendor’s web address (the page that loads inside the app)

VIEW AND MANAGE BOOKINGS

Click View bookings on the Concierge page or an individual item to see and filter bookings, and export to PDF or Excel.

Scroll right on a booking to edit or cancel the booking.

CONCIERGE SETTINGS

In Org Settings, choose whether bookings are open to all family members or primary contacts only.

Did this answer your question?