CREATING EVENTS
Set up an Event to make a visit type bookable — for example, a video call event allowing up to three simultaneous calls, each 30 minutes with a 10-minute gap between slots, bookable between 10am–6pm, up to 7 days ahead and no later than 6 hours before it starts.
Add time exceptions for lunch, snack time, nap time, or anything else, plus custom questions on the booking form. For in-person visits, require staff to complete an in-person declaration on arrival.
With the above parameters, relatives would see this visit screen, or select dates from the mobile app:
STAGGERING START TIMES
Turn on Stagger start times so simultaneous slots don’t all begin together — three video calls would instead start 10 minutes apart rather than at once.
BOOKINGS THAT NEED APPROVAL
Turn on Bookings must be validated by a Manager for events like “meet the director.” Families book as usual, and a manager gets a notification to approve or reject it.
WHERE VISITS CAN BE BOOKED
Visits can be booked from 3 different places:
By family members, from the Altra app.
By staff, from the Visit page — useful for walk-ins, which use the default in-person declaration from Org Settings.
By family members arriving in person, using a digital form on a tablet at the entrance.
By relatives coming directly to the facility through the digital form that you could display at the building entrance on a tablet:
VIEWING BOOKINGS
You can view at any time what are the bookings for a specific event or for all bookings:
And then see answers to potential questions you set-up, or fill-in the in person declaration here: