What is Concierge, and what can families book through it?
Concierge lets families and your team book paid or free extra services for a resident — from a hairdresser visit to a day trip — directly through Altra.
What are the four types of concierge item?
One-off (a specific-date event, like a zoo trip), Permanent (an always-available service, like florist deliveries), Subscription (a recurring service, like a standing hairdresser appointment), and Embed (loads a vendor’s own ordering or booking website directly inside Altra via an iframe — useful for a vendor like a florist that already has its own site, so families can book straight from them without your team recreating their catalogue in Altra).
Can I restrict who’s allowed to book concierge services?
Yes — in Org Settings, choose whether bookings are open to all family members or restricted to primary contacts only.
As a family member, where do I find my concierge bookings?
Under Bookings, in the top-right corner of the app — you’ll also get a confirmation email when you book.