A focused, uncluttered account for day-to-day care workers and activity facilitators — access to any feature is granted individually by a Manager or Super Manager. No ability to create or edit other accounts; permissions can be adjusted anytime.

When onboarding someone new, start on Staff with only the permissions they need, and expand access as their role grows.

Add a staff member from the Staff menu → Add Staff (several at once, if needed).

Without a work email, generate a username and password instead via Generate login details for staff.

Oversees day-to-day operations at a single home, with access to most features. Can grant, adjust or revoke Staff permissions, but cannot create or manage Manager or Super Manager accounts — that needs a Super Manager.

The highest-level account within a single home, typically the home’s director — full administrative control, including creating and managing Manager accounts and configuring all Staff/Manager permissions. Recommended only for home directors or senior administrators.Full access to all features within the worksite.

Important

Super Manager accounts carry the highest level of access within a worksite. We recommend assigning this role only to worksite directors or senior administrators.

For staff working across multiple homes — regional coordinators, quality managers, group directors.

Not tied to one home; sees every home they’ve been given access to, with Super Manager-level rights in each, scoped per home.

An optional extra permission lets a Group User manage other Group Users — reserve this for trusted senior staff. New Group User accounts are created by another Group User with that permission, or by contacting Altra support ([email protected])

There is a button "Change user type" available when you click on a user details:

Click on it and select the new account type and permissions.

Please note that you can only change account type based on your account permissions.