Altra uses a role-based permission system to ensure each team member has access to the right features for their responsibilities. There are four account types: Staff, Manager, Super Manager, and Group User. This article explains what each role can do and how they relate to one another.
Staff
Basic account with access determined by permissions granted by a Manager or Super Manager.
The Staff account is the standard account type for day-to-day care workers and activity facilitators. It provides a tailored, focused experience — Staff members only see the features and information they need for their role.
Access is entirely permission-based: a Manager or Super Manager decides which features each Staff member can use. This keeps the interface uncluttered and ensures sensitive administrative functions remain protected.
Access to features is granted individually by a Manager or Super Manager.
No ability to create or modify other accounts.
Permissions can be updated at any time by a Manager.
When onboarding a new team member, start with a Staff account and enable only the features they need. Permissions can always be expanded as their responsibilities grow.
Manager
The Manager account is designed for team leads and senior staff who oversee day-to-day operations within a worksite. Managers have access to most of Altra's features and are responsible for configuring their team's access.
Access to the majority of Altra's features within the worksite.
Can grant, adjust, or revoke permissions for Staff accounts.
Cannot create or manage other Manager or Super Manager accounts.
Note
A Manager can only manage permissions for Staff accounts. To create a new Manager account, a Super Manager is required.
Super Manager
The Super Manager account is the highest-level account within a single worksite. It is typically assigned to the worksite director or equivalent. Super Managers have full administrative control over the worksite.
Full access to all features within the worksite.
Can create and manage Manager accounts.
Can configure permissions for all Staff and Manager accounts.
Responsible for the overall account structure of the worksite.
Important
Super Manager accounts carry the highest level of access within a worksite. We recommend assigning this role only to worksite directors or senior administrators.
Group User
The Group User account is designed for staff who operate across multiple worksites — such as regional coordinators, quality managers, or group directors. Unlike other account types, a Group User is not tied to a single worksite.
What a Group User can do
View information and data across all worksites they have been granted access to.
Operate with Super Manager-level rights within each of their assigned worksites.
Access can be scoped per worksite — a Group User may have access to some worksites but not others.
Managing other Group Users
There is an optional access right that can be granted to a Group User: the ability to manage other Group User accounts. When enabled, this allows them to:
Add or remove Group Users.
Configure which worksites each Group User can access.
Grant or restrict specific feature permissions for other Group Users.
Important
The Group User management permission grants significant cross-worksite authority. It should only be assigned to trusted senior staff at the group level.
How access is granted
Group User accounts are created and configured by another Group User with management rights, or by contacting Altra support. Worksite-level Super Managers cannot create Group User accounts.
How to change account type
There is a button "Change user type" available when you click on a user details:
Click on it and select the new account type and permissions.
Please note that you can only change account type based on your account permissions.
Permissions at a glance
