END USER TERMS
These End User Terms govern your use of the Altra platform. By accessing or using the Services, you agree to be bound by these terms.
These terms apply to all individual users, including staff, family members and any other authorised users accessing the platform through a care provider that uses Altra.
1. About Altra
Altra provides a software platform that enables communication, engagement and content sharing within care environments. The platform may include messaging, activity updates, media sharing and other features.
Altra is a technology provider only. Altra does not provide care services, medical advice or safeguarding services.
2. Eligibility and Access
You may only use the Services if you have been authorised by a care provider that uses Altra.
You must ensure that all information you provide is accurate and kept up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account.
You must not share your account with others or allow unauthorised access to the platform.
3. Acceptable Use
You agree to use the Services in a lawful and respectful manner.
You must not:
Upload or share content that is unlawful, abusive, harmful, defamatory, obscene or offensive
Share content that infringes the rights of others, including privacy and intellectual property rights
Upload images, videos or information about individuals without appropriate consent
Use the platform to harass, threaten or harm others
Attempt to access accounts, systems or data that you are not authorised to access
Interfere with or disrupt the operation of the Services
Altra reserves the right to suspend or remove access where these terms are breached.
4. User Content
You may upload or share content through the platform, including messages, photos, videos and other materials.
You remain responsible for all content you upload. You must ensure that you have the right to share that content and that it does not violate any laws or rights of others.
By uploading content, you grant Altra a limited licence to use, store and display that content solely for the purpose of operating and improving the Services.
Altra does not routinely monitor user content but reserves the right to remove content that violates these terms or is otherwise inappropriate.
5. Privacy and Data Protection
Your personal data will be processed in accordance with Altra’s Privacy Policy.
The care provider that has given you access to the platform is responsible for determining how your personal data is used. Altra processes data on behalf of the care provider.
If you have questions about how your data is used, you should contact the relevant care provider.
6. Health and Content Disclaimer
The platform may include wellbeing or activity related content. This content is provided for general informational purposes only.
Altra does not provide medical advice. You should consult a qualified professional before undertaking any physical activity or relying on any information provided through the platform.
You are responsible for assessing your own suitability to participate in any activities.
7. AI and Automated Features
The platform may include features that generate content using automated systems.
Such content may be inaccurate or incomplete. You should not rely on it without review. Altra accepts no responsibility for decisions made based on such content.
8. Availability of the Service
Altra aims to provide a reliable service but does not guarantee that the platform will always be available or error free.
Access may be interrupted for maintenance, updates or factors outside Altra’s control.
9. Intellectual Property
All rights in the platform and its content, excluding user content, are owned by Altra or its licensors.
You may not copy, modify or distribute any part of the platform except as permitted by law.
10. Safeguarding and Responsibility
The platform is not a safeguarding or emergency response system. Altra does not monitor user activity for safeguarding purposes and does not intervene in care situations.
If you have any safeguarding concerns, you must contact the relevant care provider or appropriate authority directly.
11. Limitation of Liability
To the extent permitted by law, Altra is not liable for any indirect or consequential loss arising from your use of the platform.
Altra is not responsible for:
Content uploaded by users
Actions or decisions taken by care providers
Any reliance on content or communications within the platform
Nothing in these terms excludes liability where it cannot be excluded under law.
12. Suspension and Termination
Altra may suspend or terminate your access to the platform if you breach these terms or if your access is withdrawn by the care provider that authorised you.
Your access will also end if the care provider’s agreement with Altra terminates.
13. Changes to These Terms
Altra may update these terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
14. Governing Law
These terms are governed by the laws of Ireland and subject to the jurisdiction of the Irish courts.
15. Contact
If you have questions about these terms, you can contact Altra at [email protected].